Order Processing & Tracking Information
Processing:
Orders（excluding pre-orders） are processed and shipped within 1–3 business days after payment confirmation.
Tracking: A tracking number will be sent to your email within 2-3 business days after the order is dispatched.
Pre-orders: Estimated shipping dates are listed on the product page.
Notes：Weekend and international holidays may cause delays. We appreciate your patience.
Shipping Options & Delivery Times
Shipping Providers: USPS, UPS, SF Express, Amazon FBA and other local EMS (Express Mail Service) providers,
among others.
Some remote areas may only be served by limited carriers or extended delivery
windows.
*Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
| Region | Order Type | Warehouse Origin | Estimated Delivery | Fee |
|---|---|---|---|---|
| US, UK, EU, CA, AU (In-Stock Items) |
All Orders (Standard) | Local Overseas Warehouse | 2-7 Business Days | Free |
| Hong Kong, Macau, Taiwan | Standard Shipping | China | 5~7 Business Days | Free |
| Rest of World | Standard Shipping | China | 10-20 Business Days | Charged |
| Rest of World | Expedited Shipping | China | 5-10 Business Days | Charged |
Special Customs & Compliance Notes
To avoid delays in customs clearance, please ensure the following information is accurate:
South Korea
🇰🇷:
Requires Korean name, a Personal Customs Code (PCCC) and a valid Korean phone number.
Orders
without this info may be held or returned.
Taiwan 🇨🇳:
Requires a valid National ID Number.
Please
provide your Chinese name for clearance.
Battery Items:
Products containing batteries are shipped via
specific "Dangerous Goods" channels and may experience slightly longer transit times.
Taxes & Import Duties (DDP Terms)
Local Warehouse Shipments: Orders fulfilled from overseas warehouses (e.g., US to US, EU to EU) are typically not subject to import duties.
International Shipments: For orders shipped from China, all import duties, VAT, and customs fees are the responsibility of the customer. PGYTECH does not provide DDP (Delivered Duty Paid) service unless otherwise specified at checkout.
Order Confirmation: By placing your order, you acknowledge that you may be required to pay applicable customs charges upon delivery. Please confirm your acceptance of these potential charges before completing your purchase.
Shipping Damage & Lost Package Policy
For damage, loss, or missing items occurring during transit, claims must include the order number and
supporting evidence (such as photos, videos, and tracking status)
Resolution may include reshipment,
partial refund, or store credit, determined at PGYTECH’s discretion.
Important Notes
Delivery times are estimates and not guaranteed. Actual delivery may vary due to customs clearance, local
carrier delays, or other factors beyond our control.
For any shipping-related inquiries, please contact
our support team with your order number.
Contact Us
If you have questions about shipping, please reach out via our support page or email us at support@pgytech.com.