The Pinterest tag Lifetime Warranty Policy – PGYTECH

Lifetime Warranty

  • If any part of your PGYTECH product(only the Lifetime Warranty Products including Filter and OneMo Backpack, other product please check AFTER-SALES SERVICE POLICY for more details) becomes non-functioning or defective, we will repair or replace it with a new item.

  • Note on the "non-functioning or defective" part: The warranty does not cover cosmetic wear that does not affect the safety or function of your product. However, if something breaks due to a manufacturing defect through normal use, don’t worry, we will rectify the issue immediately.

  • Our Limited Lifetime Warranty is non-transferable and is applicable to the original purchaser only. It cannot be extended to cover second-hand purchases from unauthorized resellers.

  • All warranty claims should include a dated proof-of-purchase, anti-counterfeit code, along with a description of the product sold. Items bought from unauthorized resellers will not be covered under the warranty.

  • How to Get a Warranty Certificate

    Please Notice:keep the warranty card in your OneMo backpack, for  registration and set up the warranty service , please click here to initiate your product registration.

  • How to Use Warranty Service

    After our customer service team confirms the issue, you will be sent information, including your nearest service center. You can then proceed to mail the item to them for your after-sales service. Our after-sales service team will decide repair or change your product. The replacement products or accessories provided by PGYTECH may be refurbished, and are guaranteed to be in great working condition. Replacement items are of equal or greater value and performance compared to the original item.if our product not on-sale, we will compensate another product with equal price or coupon at your wish.

  • Freight

    The freight cost generated by sending products to the nearest after-sales outlets is on you, but we will bear the freight cost after the product has reached your local after-sales outlet. So don’t worry about sky-high costs for shipping your bag across the world, that’s the part we do!

  • Warranty Claims

    Got something that is broken and needs repair or replacement? Just click the button below to initiate your warranty claim.


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